UmiDelivers values your privacy and complies with the Protection of Personal Information Act (POPIA) and, where applicable, the General Data Protection Regulation (GDPR).

1. Information We Collect

We collect the following information when you create an account or use our services:

• Name, phone number, email address, and physical address,

• South African ID number (where required),

• Prescription details (when applicable),

• Payment details (processed securely via Yoco),

• Browsing and usage data.

2. How We Use Your Information

Your information is used to:

• Process and deliver your orders,

• Verify prescriptions through partner pharmacies,

• Improve and personalize your user experience,

• Communicate with you regarding support and service updates,

• Send marketing communications (email, SMS, app notifications) with your consent.

3. Data Sharing

• We do not sell customer data to third parties.

• We may share limited information with:

  • Licensed pharmacy partners (for prescription verification),

  • Payment processors (Yoco),

  • Analytics and support service providers.

4. Data Retention

We retain your data for up to 10 years to comply with legal and financial record-keeping requirements. After this period, data is securely deleted or anonymized.

5. Security

We implement reasonable technical and organizational measures to protect your data. However, no online service is 100% secure.

6. Your Rights

You have the right to:

• Access, update, or correct your personal information,

• Request deletion of your account (subject to data retention laws),

• Opt out of marketing communications at any time,

• File a complaint with the Information Regulator under POPIA.